We have a Whirlpool 40,000 Grain Capacity Water Softener ( Model: WHES40). It was installed about 15 months ago. Most recently I found the tank was filled with water and the softener appeared not working properly. I removed most of the water from the tank and started the cycle manually (backwash, rinse and recharge), the produced water is not the same as before, it did not feel very slippery when I washed hand with soap (we use NaCl salt). I’ll get a TDS meter to measure the salt concentration. Typically the salt level in the tank will decrease after a recharge, but the salt remained the same after a two-hour recharge step. My questions to you are:
1). How did the water get into the tank? We have never seen water in the tank before.
2). How is the salt consumed in the tank? It is sucked by a bump to the regeneration water or dissolved into a water source. Is there a pump in this unit for regeneration?
3). What is the possible problem in our unit? How can I solve the problem?