Policies/Terms of Sale

Shipping: Unless specifically noted on our web site, all product prices on the web site include shipping charges. Shipping applies only to UPS and/or freight company regular ground delivery For any other method of shipping, next day, second day, weekend etc., you will be charged all additional charges. For additional types of shipping and shipping charge information, call 1-800-326-8494 or email paypal@qualitywaterassociates.com

Pricing: All prices and specifications on the web site are subject to change without notice.

Quality Water Associates shall not be held liable for any incorrect graphics, typographical, or printing errors.

Payment: Payments may be made by credit card, check, money order or electronic funds transfer. Or by credit card, PayPal account transfer or E-Check through PayPal's secure web site. We accept telephone, email or faxed orders using VISA, MasterCard, American Express and Discover credit cards. Please call 1-800-326-8494 or email if you desire to pay by personal check. When paying by electronic funds transfer, other than through PayPal, any/all bank transfer fees must be prepaid by the purchaser.

Credit Terms: Currently Quality Water Associates does not offer any type of credit.

Orders: Quality Water Associates reserves the right to decline any order. Orders are usually placed and shipped within 24 to 48 hours of our receipt, not counting weekends or holidays. Many orders will be shipped the same day depending on the time we receive and place the order. Usually if the order is received by us by 1PM ET, it will be placed ASAP and usually ship by 5 PM local time at the distributor we choose to place the order with. We usually email you any tracking information that we receive within a number of hours of its receipt, .

Special Orders: A special order is described as any non-stock product. All non-stock special order sales are final and can not be returned unless under a warranty claim. Special orders usually take 7-14 days to ship and may take up to 3 weeks for delivery.

Refused Deliveries: Any UPS or FedEx deliveries that are refused or are undeliverable, will be charged a 25% restock fee. Common Carrier refused or undeliverable deliveries will be charged a 25% restock fee PLUS the original and return freight charges.

Cancellation of an order: Any acceptable cancellation of an order must be received within one hour of our receipt of the order. Any order that has shipped or that can not be prevented from being shipped due to the time of cancellation, will be charged a 6% cancellation fee. No special order can be canceled later than one hour of the time Quality Water Associates has placed the order with any supplier.

RETURNS: You have 120 days from receipt of the product to return it. There will be a 25% (percent) restocking fee on all returned product except product returned under warranty claims. There is no return allowed for any special order product. All returned product must be unused and/or uninstalled and thereby in 'as new' condition. Any/all returns must be in the original packaging and include all owner manuals, the packing slip and have a RMA number that we provide. The RMA number must be prominently displayed on the outside of all original packaging and on a piece of paper inside the packaging.

You are required to pay all return shipping charges. You should insure the shipment against loss and/or damage because it is your responsibility until it is delivered to us or our supplier. The 120 day period does not include product returned for warranty claim within the applicable manufacturers' warranty period but the return shipping charges and RMA number requirements do apply to warranted product. We will pay shipping and any handling costs for us to return product to you that is replaced under warranty. Please contact us by email or telephone to obtain a RMA number. All returned product that does not have a RMA number will be refused by us and returned to you at your expense. After receiving the RMA number you must ship the product to the address we provide within the following 15 days or the returned product will be refused. You must provide us a tracking number and carrier used for the shipment.

Customer Privacy: All order and/or general correspondence customer information provided Quality Water Associates is protected and held in strict confidence. It will not be sold, rented or shared with any third party unless required by law.

Warranty: All goods are warranted for material and workmanship by the manufacturer. While specific warranties for many products and/or their component parts exceed 1 year, the warranty period for all goods, excluding consumable items, shall be no less than 12 months from receipt of merchandise. Call for full warranty terms and warranty information covering a specific product.

Gary Slusser 111 Rainbow Dr #1112 Livingston TX 77399-1011 570-490-3201